RGMSC Privacy Policy – How We Keep Your Data Safe

1Introduction

This Privacy Policy applies to all members and visitors of the rgmsc platform. By visiting rgmsc.net or creating an account, you confirm that you have read and agreed to this policy.

We believe privacy is a fundamental right. That's why data protection has been central to rgmsc's technical framework from day one — not as a compliance exercise, but because we genuinely believe your data belongs to you.

• This policy applies to all rgmsc services — including the website, mobile browser, and support channels.
• Members will be informed whenever the policy is updated.
• In the event of any conflict between the Bangla and English versions, the English version shall prevail.

2What information is collected

Rgmsc collects several types of information from members. All of it is necessary to operate the service — nothing is collected on a "nice to have" basis.

Rgmsc does not collect any information beyond what is listed in the table above. We do not ask for your social media profiles, bank account details, or any unrelated personal data.

3How Data Is Collected

Rgmsc collects data in several ways — most is provided directly by you, some is collected automatically, and occasionally it comes from third parties.

• Directly from you: Information you provide through registration forms, KYC uploads, support chat, payment forms, and account settings updates.
• Automatically: When you visit the site or play a game, your IP address, device information, browser type, and session duration are logged automatically.
• From payment providers: When a transaction is made via bKash, Nagad, or Rocket, transaction confirmation data is received from the respective mobile banking provider.
• Cookies & tracking: Cookies are used to improve your website experience — full details are available in the Cookie Policy.

4Use of information

Rgmsc uses the information it collects for specific purposes only. These purposes are shared with you openly — there are no hidden agendas.

• Service operation: Account creation and management, login verification, payment processing, and delivering your gaming experience.
• Security & Verification: Fraud detection, age and identity verification, anti-money laundering, and monitoring of suspicious activity.
• Support Services: When you reach out for help, we access relevant account information to resolve your issue as quickly as possible.
• Responsible Gaming: Detecting unusual gaming behaviour and sending timely alerts, as well as helping users set limits.
• Service improvement: Analysing overall usage data to improve the platform. Personal identities are kept anonymous in this analysis.
• Legal Obligation: Compliance with valid directives from government or regulatory bodies.
• Contact: Important account notifications, payment confirmations, and security alerts are sent to you. Marketing communications are only sent with your consent.

5Data Sharing Policy

Rgmsc shares your personal information with a limited number of parties, and only in limited circumstances. "Limited parties" means only those organisations that are essential to running the service.

• Payment Provider: bKash, Nagad, Rocket, and bank transfers — only the minimum information necessary is shared to complete each transaction.
• Gaming Software Providers: Game studios such as Evolution Gaming or Pragmatic Play receive only the data required to run the games — not your name or payment details.
• KYC verification services: Information required for identity verification is transmitted through secure channels.
• Legal Authority: rgmsc is legally required to disclose information when directed to do so by a valid order from a competent legal authority in Bangladesh.

Outside the situations described above, rgmsc does not share your data with anyone. Selling data, supplying it to data brokers, or passing it to third parties for advertising purposes are all contrary to rgmsc's policy.

6Security Measures

Rgmsc employs multiple layers of security to protect your data. If one layer is compromised, the remaining layers continue to keep your information safe.

• Transit Encryption: All data exchanged between your browser and rgmsc's servers is encrypted in transit using 256-bit TLS/SSL technology.
• Storage Encryption: Sensitive data stored in our database — such as passwords and payment details — is kept in encrypted form.
• Access Control: Not all staff have access to all data. Each department can only access the information relevant to its own function.
• Regular Security Audits: Platform security is audited regularly by independent third parties.
• Incident Response Plan: In the event of a data breach, we are prepared to act swiftly and notify affected members without delay.
• Staff training: All rgmsc staff receive regular training to ensure they handle data in accordance with data protection rules.

7Cookie Policy

Rgmsc uses cookies on its website. Cookies are small text files stored in your browser. They are used to help the platform function better and to improve your experience.

• Essential cookies: These cookies are necessary to maintain your login session and ensure platform security. Disabling them will prevent the platform from functioning properly.
• Performance Cookies: This is used to understand which pages are most visited and where issues occur. The data is fully anonymised.
• Functionality cookies: Used to remember your preferred language and display settings.
• Cookie controls: You can disable or delete cookies through your browser settings, though doing so may cause some features to stop working.

Rgmsc does not use third-party advertising cookies. Your browsing habits are never shared with advertisers.

8Data Retention Period

How long your data is retained depends on its type and purpose. rgmsc does not keep data longer than necessary.

• Active Account: Data is retained for the full duration your account remains active.
• Closed accounts: After account closure, financial transaction data may be retained for up to 5 years in accordance with legal obligations.
• KYC Documents: Identity verification documents are retained for up to 5 years after account closure, then securely deleted.
• Support chat logs: Typically retained for up to 2 years.
• Technical Logs: Server logs are retained for up to 90 days for security monitoring purposes.

Once legal retention requirements are met, data is securely deleted and cannot be recovered.

9Your Data Rights

You have several important rights over your own data. rgmsc recognises and respects these rights.

10Minor Protection

Rgmsc strictly prohibits anyone under 18 from using the platform. Date of birth is verified at registration, and identity documents may be requested in cases of doubt.

Rgmsc does not knowingly collect or store personal information from anyone under the age of 18. If we become aware that a minor has opened an account, that account and all associated data will be deleted immediately.

• If a parent or guardian has concerns, please contact support@rgmsc.net — action will be taken promptly.
• Rgmsc is always ready to cooperate in protecting children's online safety.

11Policy changes

Rgmsc may update this Privacy Policy from time to time. For significant changes, members will be notified in advance by email and via the platform. You can always identify the latest version by checking the "Last Updated" date at the top of the page.

If you do not agree with the updated policy, you may close your account. Continued use of the platform after the new policy takes effect will be considered acceptance of the updated terms.

12Contact

If you have questions about this Privacy Policy, requests regarding your data, or any concerns, please get in touch with us.

• Email: support@rgmsc.net — send all privacy-related requests to this address.
• Live Chat: For instant help in Bangla, available 24/7.
• Response time: Data-related requests are typically responded to in full within 30 days.